Monarch Honda’s Incompetence Shows Again

User Submission:

I have an 82’ Honda Sabre V45 and it started to run poorly. The bike had a large hesitation when you would give it gas, and half the time it would stall when you gave it gas, it would also stall when you stopped at a stop light. I know this is not how a bike should run, so I took it into my local Honda dealership, Monarch Honda in Orem, UT.

It sat in their shop for about a week and then I get a phone call saying that it was working. They told me that I needed a new battery. I didn’t want to wait a week for them to order me a $70 battery so I towed my bike home and bought a battery from WalMart like all of my more experienced biker friends suggested.

I charged the battery as it suggested and my bike started up better than it had before. I took it for a test drive and it had the exact same problem of stalling and dying…  (I then knew that they had never even tested it more than letting it idle for a few minutes). I then tried idling the bike up a little bit and this helped, but then it was sitting at 2000 rpms. I called Monarch Honda back and told them that it was still having the same problem.

They sent out a kid to pick it up which I appreciated. It then sat there for a week and a half. I got another call from Monarch Honda and they said that it was just out of gas. I told him that there was no way that was the problem, and I asked them to test drive it (Which they had never done, they tested it by letting it idle). I called them later in the day and asked if it was ready. He said that it was and that it ran fine. He then said that it idles pretty high and that it appears that some jets may be clogged but it won’t cause any problems with the bike.

So I went in and picked it up, and it was still idling very high, but it no longer died when I gave it gas. I asked around and I learned that having it idle that high will in fact damage my engine. I idled it back down and the original problem was back.

I called Monarch Honda that day to tell them that it was having the same problem. He looked up my account and immediately became defensive saying that they had put almost 7 miles on it, and it hadn’t had any problems. I asked how is it running perfectly if it is dying every time I give it gas. Then Ben (service manager) proceeded to tell me that he had explained that it could use some carb work and that it would cost several hundred dollars. I reminded him that he told me it ran fine, but the jets are a little clogged and that it was idling very high. He then said that he doesn’t understand how he can ride it and it worked fine, but I could not even get it out of my garage.

I was now disgusted and pissed off that he could so blatantly rude to a customer and said goodbye and hung up. I have only been trying to find a good place to take my bike if it ever needed maintenance, but now I know never to take my bike to Monarch Honda in Orem, UT ever again.

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