I’ve always heard that Monarch was shady and always over priced. Well this week I had to get a new scooter tire so I could pass inspection.  So I called around trying to avoid Monarch Honda but to the best of my abilities they were the only store in Utah to have the tire that I needed.  They told me three times that they only had tires around $59 for my scooter. Upon telling them I would rather wait and get one from another store they finally told me about $34/tire. I guess they pulled that price out of gosh knows where.  So I took it down (just the tire and Rim) and I went back to pick it up they said my total was $69. I asked them, did I buy two tires? They said that included labor and insulation. So if I figure that out, my calculations my labor was more then the tire it’s self.  I will never go back ever they really do screw every one that they come in contact with.

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User Submission:

My bike had broken down on the side of the freeway. I thought I would call Monarch because they were closer to me and offer free pick up and delivery. Well, I talk to the guys in service and they are swamped but tell me they will come get me, no problem.

I don’t own a Honda but Monarch says they will work on all makes and models. Anyways, I later get a call from Mike (at Monarch Honda) and he tells me that he does not actually want my bike in his shop and tells me to go somewhere else. He left me stranded on the side of the road. Well, I pushed my bike to the nearest car shop I could find and asked to borrow a couple tools. I found out that all my bike needed was a new main fuse.

Mike is a dick and treats customers horribly and leaves people stranded. Way to go to keep up with your word about working on all makes and models. Hell, they would get pissed if one of there employees turned down service because the bike was not Honda. My advice: Take your bike elsewhere so you don’t get screwed over.

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User Submission:

I have an 82’ Honda Sabre V45 and it started to run poorly. The bike had a large hesitation when you would give it gas, and half the time it would stall when you gave it gas, it would also stall when you stopped at a stop light. I know this is not how a bike should run, so I took it into my local Honda dealership, Monarch Honda in Orem, UT.

It sat in their shop for about a week and then I get a phone call saying that it was working. They told me that I needed a new battery. I didn’t want to wait a week for them to order me a $70 battery so I towed my bike home and bought a battery from WalMart like all of my more experienced biker friends suggested.

I charged the battery as it suggested and my bike started up better than it had before. I took it for a test drive and it had the exact same problem of stalling and dying…  (I then knew that they had never even tested it more than letting it idle for a few minutes). I then tried idling the bike up a little bit and this helped, but then it was sitting at 2000 rpms. I called Monarch Honda back and told them that it was still having the same problem.

They sent out a kid to pick it up which I appreciated. It then sat there for a week and a half. I got another call from Monarch Honda and they said that it was just out of gas. I told him that there was no way that was the problem, and I asked them to test drive it (Which they had never done, they tested it by letting it idle). I called them later in the day and asked if it was ready. He said that it was and that it ran fine. He then said that it idles pretty high and that it appears that some jets may be clogged but it won’t cause any problems with the bike.

So I went in and picked it up, and it was still idling very high, but it no longer died when I gave it gas. I asked around and I learned that having it idle that high will in fact damage my engine. I idled it back down and the original problem was back.

I called Monarch Honda that day to tell them that it was having the same problem. He looked up my account and immediately became defensive saying that they had put almost 7 miles on it, and it hadn’t had any problems. I asked how is it running perfectly if it is dying every time I give it gas. Then Ben (service manager) proceeded to tell me that he had explained that it could use some carb work and that it would cost several hundred dollars. I reminded him that he told me it ran fine, but the jets are a little clogged and that it was idling very high. He then said that he doesn’t understand how he can ride it and it worked fine, but I could not even get it out of my garage.

I was now disgusted and pissed off that he could so blatantly rude to a customer and said goodbye and hung up. I have only been trying to find a good place to take my bike if it ever needed maintenance, but now I know never to take my bike to Monarch Honda in Orem, UT ever again.

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User Submission:

I have worked at Monarch Honda.

And I do get along with the people in charge there, I know there are better places to go. Such as Gandy Cycle. He is the best with any type of Motorcycle, Dirt Bike, Cruiser, Atv…etc. No this isn’t Gandy but a big fan of his work. I have him do all my work and I have never had a problem with him. Next time you happen to go to Monarch Honda, DONT!!

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User submission:

I took a tire into monarch honda I needed a dismount and a mount of a new tire, I did not buy the tire from them. they quoted me a price. when I came back to pick up the tire the price was considerably more than quoted, I asked why and they stated that they replaced the tube because it was rusty! I did not ask for a new tube and they didnt bother to cal and get my ok to add the part they just did it.I dont think rust would have been an issue!!

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